Each year, CGI holds about 1,300 personal interviews across industries worldwide as part of its annual planning process. The focus is on senior business and IT managers at CGI’s clients. Here are the key findings for 2017.
Everywhere the current megatrend is digitization. Clients naturally also prioritize efforts to safeguard the privacy of their customers and organization while accomplishing this transformation. It’s crucial for them to mitigate cyber-risks to gain and keep trust.
The telecommunications industry is one of the most advanced. Its customers expect to receive high-quality digital services anywhere at any time, so high priority is attached to building a customer-driven organization and consistently providing a seamless, personalized cross-channel experience.
These companies strive to reduce the time-to-market for a wide variety of new, bundled digital services that include the Internet of Things. To achieve this goal, they need to make their internal operations more agile and leaner, which often requires a cultural shift for complete success. The power of modern Big Data analytics, also for crunching unstructured data from a variety of sources, helps them respond faster and more accurately to customers’ wishes.
At the end of the day, therefore, what counts is an agile, cost-effective IT organization able to navigate the transformation from legacy applications and processes and tap the potential of the new age.