Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans. In 2019, we conducted in-person interviews with 69 client executives in the capital markets sector who cite the growing importance of data insight, cybersecurity and regulatory compliance, along with the need for innovation, as the predominant drivers this year.

Protecting and leveraging data continue as the most impactful trends

This year’s top trends cited by capital market executives are the same as last year, and in the same order. Protecting client data through cybersecurity remains the most impactful trend, followed by the growing use of advanced analytics, automation and new technologies. .
2019 top trends by impact
The trends of business model innovation, stricter compliance and increasing customer expectations for digital services are third, fourth and fifth, respectively
In 2018, the top trend was protecting through cybersecurity, followed by the combination of IT modernization and cloud solutions, becoming digital to meet customer and citizen expectations, decreasing or flat budgets, and focusing on information superiority.
Protecting client data through cybersecurity was the top trend

 

Key findings

Sector is digitally mature and strategies are producing results

Capital markets digital transformation 2019
*Includes enterprise strategy and enterprise strategy extending to external ecosystem

Ninety percent of capital market executives report having a digital strategy in place. Of those with a defined strategy, 45% are fully operational, representing the most advanced maturity level across all industries. Twenty percent are already producing results from enterprise strategies, compared to just 9% for corporate and transaction banks.

  Explore how organizations are gaining value from their enterprise digital transformation strategy.

"Regulatory compliance and cybersecurity concerns" is the top challenge

In contrast to trends in other industries this year,"regulatory compliance and cybersecurity concerns" replace culture change and change management as the top-cited barrier to digital transformation.

Public and private cloud adoption is high

Capital markets cloud usage 2019
Percentages represent "yes" answers. Executives can select multiple cloud usage types. "No" and "other" answers are not shown.

This year, we asked capital market executives to share how they are using cloud-based solutions, and 35% are using them for their own organization, 2% for clients/customers, and 40% for both.  Additionally, they indicated how their organization’s cloud usage is divided between private, public and hybrid clouds (as shown in the above chart).  Executives also were asked if they have mechanisms in place to locate where key data assets are stored in the cloud and 29% report they do not have clarity on this question.

Benchmarking clients’ satisfaction with their own IT organization

Benchmarking clients’ satisfaction with their own IT organization
Scores from 1 to 10, with 10 most satisfied (showing 3 out of 10 available attributes)

For the second year, business and IT executives interviewed ranked their satisfaction with their own IT organizations based on the 10 key attributes of a world-class IT organization. Overall, satisfaction with internal IT is low, at an average level of 6.9 out of 10.

CGI can provide clients with a discussion of all available benchmarking, including each client’s positioning, on topics such as digital maturity, IT spending, IT satisfaction, innovation investments and more. Contact us to learn more.

Learn how CGI helps clients on their journey to world-class IT.

View infographic summary

 

Request a copy of the full report

Also see the industry summaries for our 2018 and 2017 CGI Client Global Insights.